We know how exciting it is to order a custom piece that’s made exclusively for you, so we make sure things run smoothly and send you updates along the way. The total process - from the moment you order to weaving, shipping and delivery - takes approximately 3 weeks. As soon as your rug is out for delivery, you'll receive a track and trace to follow its whereabouts.
We keep a close eye on quality and consistency. Our rugs are dyed and woven by hand from raw jute, therefore small imperfections or irregularities are part of the natural beauty of your rug. It may occur that the colour of your rug varies slightly from the sample shade.
Your rug is handmade exclusively for you, therefore all orders are final and we cannot accept returns. Please be mindful that the size, shape and colour of your rug are correct before placing your final order. We’re here to help. Ask us anything you need to perfect your one-of-a-kind design. Reach us anytime via firstname.lastname@example.org